At The French Comte, we take great care to ensure that your order is prepared and delivered to you in excellent condition.
As we sell food and drink, including fresh, refrigerated and perishable products, returns are not generally accepted once an order has been dispatched. This does not affect your statutory consumer rights.
If you change your mind about your order, please contact us as soon as possible.
We will be happy to cancel your order and issue a refund where the order has not yet been dispatched.
Once an order has been dispatched, cancellation may not be possible due to the perishable nature of many of our products and the need to maintain food safety and quality.
Certain perishable products are also excluded from the usual online change-of-mind cancellation rights.
If your order arrives damaged, is incorrect, is not as described, or you have a concern about the quality or condition of a product, please contact us within 24 hours of delivery.
Please provide:
We will review the issue and work with you to resolve it.
Where appropriate, you may choose between:
If a replacement is not available, we will offer a refund for the affected product.
In some circumstances, we may ask for additional information to help us assess the issue.
For food products that are damaged, spoiled or otherwise unsuitable for consumption, please do not consume the product.
Where there is a food safety concern, we may ask you to dispose of the affected product. You will not normally be required to return food products to us.
Please retain the packaging and any relevant information until we have had an opportunity to assess the issue, unless the product presents a food safety risk and needs to be disposed of immediately.
If you receive an item that is different from the item you ordered, please contact us within 24 hours of delivery.
We will arrange an appropriate resolution, which may include a replacement or refund for the incorrect item.
Where a refund has been agreed, the refund will normally be made to the original payment method used for the order.
Refunds will be processed as soon as reasonably practicable following confirmation of the refund.
Where a product is confirmed to be faulty, damaged, not as described or otherwise does not meet your statutory consumer rights, we will provide the remedy required by law.
Nothing in this policy limits or excludes any rights you have under UK consumer law.
Our products are sold on the basis that they are of satisfactory quality, fit for their intended purpose and as described. Where this is not the case, your statutory rights apply.
If you have any concerns about an order, please contact us and we will do our best to resolve the matter promptly and fairly.
